NorSea Group: Magneto Customer Portal Implementation Phase 1
NorSea Group is a privately-owned company founded in 1965. The company provides supply bases and integrated logistics solutions to the offshore industry. NorSea Group also provides offshore wind services through the subsidiary NSG Wind. The group and its associates and joint ventures operate nine supply bases along the coast of Norway, as well as supply bases in Denmark and the UK. The services they provide include supply base and port operations, integrated logistics and marine and engineering services.
NorSea Group recognized their shortfalls in customer service and the demand from customers for instant support and improved communication. Being an integrated logistics solutions company operating in the maritime industry, NorSea Group wanted to provide a self-service automated, customer portal to create an engaging, responsive experience for its customers. Implementation had to involve a self-service functionality through a new portal to enable B2B customers to order vessel and base services. There was also the need to receive a reference/confirmation number as soon as the customer request was inputted, and to ascertain the status of their order.
- Reduce communication with customer service and facilitate customer engagement
- Provide high-quality customer service
- Satisfy customer feedback on a simplified and robust customer portal
- Secures information to bypass queues and/or waiting on return calls or emails
- Streamline service processes
- Reduce labor costs
The first phase of implementation included basic functionalities to establish a web presence, allowing customers to submit vessel and base service requests, view their request details and confirmation numbers.
The customer portal is being leveraged by the Magento ecommerce platform; however, by default, Magento does not offer a framework to book a service, but instead allows customers to purchase a product. To overcome this obstacle and concurrently meet NorSea’s business needs in providing a robust, self-service customer portal, LeanSwift took advantage of Magento’s platform functionalities as well as adding multiple, customizable features to serve the customer portal. NorSea Group is currently using the self-service customer portal with customized applications to serve and meet their customer’s needs.
- Reduction in direct calls to customer service centers
- Significant cost savings
- Increased efficiency
- Improved customer relations
LeanSwift goes above and beyond the standard and conventional industries limitations and leverage Magento to provide solutions to ease any company’s day to day activities.
LeanSwift is very busy visiting User Groups in different countries right now. This is a good way to interact with the customers and learn first hand about challenges and wish lists. We make it our goal to keep up with what our customers want and what they are looking for. In March we were at M3UA in UK, then we participated at MUGA (M3 Usergroup Americas) in Seattle, after that Infoteam in Norway and this week we attended MAF (Movex/ Lawson M3 Användarförening) in Stockholm, Sweden.
Since one of our solutions includes eCommerce and an integration with Magento, we are heading to Las Vegas next week to visit the yearly IMAGINE convention. It is busy times and we love it!
LeanSwift Inc at the M3 user event Infoteam in Norway represented by Patrik Hallberg and Johan Jigerström. This year Inger Lise Helle from our customer NorSea Group talked about the digitalization of their customer process. To improve internal processes and the customer experience they have launched a customer portal that extends M3 to empower customer self-service.
LeanSwift (Patrick Hallberg, General Manager EMEA & Kris Venka, Sales Manager EMEA) attending Infor NEXT, in London! Infor NEXT covers all the latest updates on Infor’s product and technology strategy, as well as strategic announcements. Do you want to hear more about it? Contact Kris@leanswift.com
It is with great pleasure to announce that Patrik Hallberg has joined LeanSwift and will be leading our expansion in Europe, Middle East and Asia. Patrik will lead our efforts to grow our services and product footprints in these markets.
Patrik has an extensive background and experience in ERP business development, application development and services delivery. All this experience is around Infor M3 which aligns very well with LeanSwift’s vision. He has spent more than 20 years in this space and has helped many organizations grow. We are excited to have Patrik onboard and we are looking forward to growing the LeanSwift brand around the globe.
Please join us in welcoming Patrik to the LeanSwift family!
LeanSwift is a leading Infor Alliance Partner with focus on Infor M3, eCommerce and Mobile apps. Since inception in 2011 the LeanSwift team has expanded to 60 employees servicing 70+ customers globally. LeanSwift is now established as the global leader in eCommerce and mobile apps for Infor M3 customer. LeanSwift is happy to announce Anise Madh as new CEO to lead the continued expansion.
Johan Axelsson, the former CEO and one of the founders says “I am very happy and excited to have Anise onboard! This is an important milestone for the LeanSwift Group. I’ve had the opportunity to work with Anise in his role as COO and I’m confident that he will take LeanSwift to the next level. I will continue to drive sales, pre-sales and continue to help our customers digitize their processes. This is the beginning of a new great chapter in the LeanSwift story!”
Anise Madh has served as the LeanSwift COO for the past 18 months. Anise has an MBA from Eastern Michigan University, he is CPIM certified and has held positions of Director of Supply Chain and Process Improvement Manager at Oldcastle.
Anise Madh, the new CEO says “I am honored to have the trust of LeanSwift founders and to be chosen to lead the company! This is an exciting time for LeanSwift; M3 has benefited from significant investment in its technology, extensibility tools and cloud offering. The opportunities are abundant and we must move fast to capitalize on this growth. My main job is to grow the business through innovation and investment in M3 services, eCommerce and mobility, recruit new talent and grow our team and deliver successful projects to create reference customers and generate new opportunities.”
About The LeanSwift Group
- Infor Alliance Partners for Infor M3
- Global leader in eCommerce and Mobile apps for Infor M3
- Offices in the US, Scandinavia and India
- 60+ employees
- 70+ customers
The Inforum global convention (at the Javits Center in New York) is soon here. The LeanSwift Team is very excited and we ramping up for 3 hectic days with meetings and educational sessions.
This is a good opportunity to meet and discuss coming projects and other issues. You will also learn about the new Digital Package from LeanSwift.
We encourage you to book a meeting, to make sure that you get to talk to us. We have learned from the past – and You do not want to stand in line to meet with our experts…!!
Send us an email and suggest when you want to meet!
The vendor hub is open (July 10-12)
Monday, Grand opening 6pm-8pm
Tuesday, 10.30am – 7pm
Wednesday, 10.30am – 3pm
To view the general schedule see here
To view the session catalogue see here
For more information contact email@example.com or call +1 (321) 474-3760
We are looking forward to seeing You at booth 276!
LeanSwift Solutions Inc – WE KNOW INFOR M3!
LeanSwift attends the Magento Live conference in Bangalore, India to learn about the latest e-Commerce trends and to chat with the Magento CEO Mark Lavelle!
LeanSwift is a leader in eCommerce solutions for Infor M3. We offer a complete digital package. Fully integrated with your Infor M3 – It will boost your sales and marketing, improve your operations, eliminate manual processes, give you access to accurate data and analytics!
We are happy to set up a meeting with you to discuss how we can improve your online sales business!
Good news for all Infor ERP friends! Watch out SAP, Oracle and Microsoft!
Infor is leading, and Infor is growing. Read more about how the worlds largest ERP vendors fare against each other in the report created by Panorama Consulting. “2017 Top 10 ERP Systems Rankings Report”. Comparisons relates to functional score, implementation cost, implementation time, payback period and market share.
Read more here