The date is set for the Infor M3 User Network (IMUN) conference in Australia. October 23 – 24 with an Infor Tech training added for the 25th. This is a great opportunity to meet other customers and users as well as vendors and Infor M3 experts.
The conference will take place on the beautiful Gold Coast of Australia. More information to come. Keep an eye on IMUN website.
The Infor M3 User Network is an independent, non-profit organisation formed to facilitate and encourage information exchange between its members. IMUN looks after the interest of its members by providing opportunities to network with other users of Infor M3 software, organising training courses and ensuring any concerns are heard by Infor. Through IMUN’s membership of the global organisation GAM3, members have access to a unique Product Enhancement Process where they can influence the future development of the software.
Save the date for Inforum 2018. This year it will take place in Washington DC. This is Infor’s huge yearly convention with people coming from all over the world. LeanSwift will be there of course.
Some facts about Inforum 2017 in NYC:
Inforum 2017 by the numbers
- 7,000 attendees from 68 countries
- 321 customers/partners for Executive Forum, ~100 more than last year
- 363 user group leaders in 17 user group meetings and advisory boards
- 72 sponsoring partners
- 145 press and analysts
- 1,000+ Education, Academy, and Speed Sessions
- 18 On-Air Studio interviews
- 8,500 views of Facebook Live general session, reach of 130,000
- 5,100 views of Facebook Coleman tribute video, 37,600 total Facebook video views, 41,000 minutes watched
- 1.8 million impressions, 2,438 clicks, 1,834 shares, and 1,462 reactions via InforAmplify!
NorSea Group: Magneto Customer Portal Implementation Phase 1
NorSea Group is a privately-owned company founded in 1965. The company provides supply bases and integrated logistics solutions to the offshore industry. NorSea Group also provides offshore wind services through the subsidiary NSG Wind. The group and its associates and joint ventures operate nine supply bases along the coast of Norway, as well as supply bases in Denmark and the UK. The services they provide include supply base and port operations, integrated logistics and marine and engineering services.
NorSea Group recognized their shortfalls in customer service and the demand from customers for instant support and improved communication. Being an integrated logistics solutions company operating in the maritime industry, NorSea Group wanted to provide a self-service automated, customer portal to create an engaging, responsive experience for its customers. Implementation had to involve a self-service functionality through a new portal to enable B2B customers to order vessel and base services. There was also the need to receive a reference/confirmation number as soon as the customer request was inputted, and to ascertain the status of their order.
- Reduce communication with customer service and facilitate customer engagement
- Provide high-quality customer service
- Satisfy customer feedback on a simplified and robust customer portal
- Secures information to bypass queues and/or waiting on return calls or emails
- Streamline service processes
- Reduce labor costs
The first phase of implementation included basic functionalities to establish a web presence, allowing customers to submit vessel and base service requests, view their request details and confirmation numbers.
The customer portal is being leveraged by the Magento ecommerce platform; however, by default, Magento does not offer a framework to book a service, but instead allows customers to purchase a product. To overcome this obstacle and concurrently meet NorSea’s business needs in providing a robust, self-service customer portal, LeanSwift took advantage of Magento’s platform functionalities as well as adding multiple, customizable features to serve the customer portal. NorSea Group is currently using the self-service customer portal with customized applications to serve and meet their customer’s needs.
- Reduction in direct calls to customer service centers
- Significant cost savings
- Increased efficiency
- Improved customer relations
LeanSwift goes above and beyond the standard and conventional industries limitations and leverage Magento to provide solutions to ease any company’s day to day activities.
Gain Financial Control with modern AP automation. This is a cloud-based accounts payable automation solution for Infor M3. It eliminates manual and paper-based processes by automating the invoice process. It is mobile-friendly, user friendly and provides BI functionality.
May 2nd, 1:00PM (EST)***
Join our 30 minute webinar and learn more by clicking on this link: https://bit.ly/2J8SYUz
LeanSwift is very busy visiting User Groups in different countries right now. This is a good way to interact with the customers and learn first hand about challenges and wish lists. We make it our goal to keep up with what our customers want and what they are looking for. In March we were at M3UA in UK, then we participated at MUGA (M3 Usergroup Americas) in Seattle, after that Infoteam in Norway and this week we attended MAF (Movex/ Lawson M3 Användarförening) in Stockholm, Sweden.
Since one of our solutions includes eCommerce and an integration with Magento, we are heading to Las Vegas next week to visit the yearly IMAGINE convention. It is busy times and we love it!
The 2018 “WTC” Conference (Working Together Conference) will take place at Clarion Hotel Arlanda airport, April 16-18. This is a great opportunity to meet with other M3 customers as well as vendors in the Infor M3 arena.
MAF (the Swedish Infor M3 user group) is an independent user group for companies that uses Movex/Infor M3. The organization has about 300 members and has a mission to bring all the members together to exchange experiences and discuss how services, solutions and development can be improved in terms of the system Movex/Infor M3.
Follow updates about WTC here
LeanSwift Inc at the M3 user event Infoteam in Norway represented by Patrik Hallberg and Johan Jigerström. This year Inger Lise Helle from our customer NorSea Group talked about the digitalization of their customer process. To improve internal processes and the customer experience they have launched a customer portal that extends M3 to empower customer self-service.
With MobileFirst you get a mobile interface for Infor M3 “on the go” with all your on-demand ERP functionality. The various Apps are available through the Infor M3 Marketplace and they are easily downloaded from Apple’s App Store.
Learn more about Mobile Apps for Infor M3 and how MobileFirst for Infor M3 and the Infor M3 Marketplace together provides a secure access to M3.
Tuesday, April 11, 11.00am (EST) REGISTER: https://bit.ly/2Gyqxi7
JOHAN AXELSSON, co-founder of LeanSwift and VP of Sales and Entrepreneur and 25+ years experience working with Infor Intentia/Lawson/Infor Movex/M3 ERP system.
The Norwegian Infor M3 User group is hosting their yearly user group conference at Moxy Oslo X Hotel (just 25 min from the Gardemoen airport).
Mark your calendars for April 9 – 11, 2018.
More information to come